Legal documents
Our terms and policies, written in plain language. All documents were last updated on 31 October 2026.
Terms and Conditions
The contract between you and us, covering accounts, billing, renewals, reseller hosting, suspension and liability.
Read →Privacy Policy
What personal data we hold, why we hold it, where it is stored and the rights you have under the PDPA.
Read →Cookie Policy
The cookies this site sets, what each one does and how to control them.
Read →Refund Policy
The 14-day money back guarantee, what is excluded and how to make a claim.
Read →Acceptable Use Policy
What you may and may not run on our servers, and how we enforce it.
Read →Service Level Agreement
Our uptime commitment, how it is measured and what is excluded.
Read →Fair Use and Backup Policy
Resource limits on each kind of hosting plan, and what our backups do and do not guarantee.
Read →Abuse and Copyright
How to report illegal, infringing or abusive content hosted on our network.
Read →Notis Privasi
Versi Bahasa Malaysia bagi Dasar Privasi kami, dikeluarkan di bawah Akta Perlindungan Data Peribadi 2010.
Baca →Maklumat Perniagaan
- Nama berdaftarTechXMobile Solutions
- Nombor pendaftaran202403158880 (JM1008107-K)
- Berniaga sebagaiPaduHost
- Alamat perniagaanSelangor, Malaysia
- E-meladmin@paduhost.com
- Telefon(+60)18 588 6878
- PerkhidmatanPengehosan web, pengehosan penjual semula, pendaftaran nama domain dan sijil SSL
- Lokasi pelayanMalaysia (lalai), atau Singapura bagi pelan Web Hosting
- Mata wangRinggit Malaysia (MYR). Dolar Amerika Syarikat (USD) juga diterima, ditukar daripada harga Ringgit
- Cukai perkhidmatanTidak berdaftar SST, harga adalah muktamad
- Cara pembayaranKad kredit, kad debit, pindahan bank, DuitNow, FPX, GrabPay, Alipay, Google Pay dan Apple Pay
- Tempoh penyerahanPengehosan: selepas kami menyemak pesanan pertama pelanggan baharu, biasanya dalam masa satu hari bekerja, dan serta-merta selepas pembayaran disahkan bagi pesanan seterusnya. Nama domain dan sijil SSL berbayar: selepas diproses oleh pihak pendaftaran domain atau pihak berkuasa pensijilan
- Terma dan syaratTerma dan Syarat
- Prosedur aduanLihat Terma dan Syarat
Business details
- Registered nameTechXMobile Solutions
- Registration number202403158880 (JM1008107-K)
- Trading asPaduHost
- Business addressSelangor, Malaysia
- Emailadmin@paduhost.com
- Telephone(+60)18 588 6878
- ServicesWeb hosting, email hosting and domain name registration
- Server locationMalaysia (default), or Singapore on Web Hosting plans
- CurrencyMalaysian Ringgit (MYR). US dollars (USD) also accepted, converted from the Ringgit price
- Service taxNot SST registered, prices are final
- Payment methodsCredit card, debit card, bank transfer, DuitNow, FPX, GrabPay, Alipay, Google Pay and Apple Pay
- Delivery timeHosting: after we have checked a new client's first order, usually within one working day, and immediately on confirmed payment for later orders. Domain names and paid SSL certificates: once the registry or certificate authority has processed the order
- Terms of saleTerms and Conditions
- Complaints procedureSee Terms and Conditions
This block satisfies the disclosures required by the Consumer Protection (Electronic Trade Transaction) Regulations 2024. The Bahasa Malaysia version is the required one; English is supplementary.